How can we help?
A few common questions below, and if yours isn’t here, a real person is one email away.
Your data & devices
How do I move my rituals to a new phone?
Ritua has no cloud sync, so moving your complete data requires Premium. On your old phone: open Settings → Export Data, choose JSON, and save the backup somewhere you trust. On your new phone: open Settings → Import and pick that file. Your rituals, full history, and settings all come across.
Is my data backed up automatically?
No, and that’s the trade-off of staying private. Ritua has no account and no cloud, so nothing is ever uploaded. Premium includes manual JSON and CSV backup export from Settings → Export Data. If a phone is lost or reset without a backup, that history can’t be recovered, because we never had a copy of it.
How do I export or import my data?
Full backup export and import are Premium features. From Settings, Export Data creates a complete JSON backup or plain CSV spreadsheet. Import restores a backup or brings in history from supported habit apps. It all happens on your device.
Can I use Ritua on two devices at once?
Each device keeps its own data (there’s no live sync), so Ritua isn’t built for using two phones side by side. With Premium, you can manually move a full backup between devices, but changes do not sync automatically.
Purchases & Premium
How do I cancel my subscription?
Yearly and monthly plans are billed by the App Store or Google Play, so you cancel them there, not inside Ritua. iPhone: Settings → your name → Subscriptions → Ritua → Cancel. Android: Play Store → your profile → Payments & subscriptions → Subscriptions → Ritua → Cancel. Premium stays active until the end of the period you’ve paid for.
I bought Premium but don’t see it. How do I restore it?
Open Settings → Restore Purchases. That re-checks your App Store / Google Play account and re-enables Premium. Make sure you’re signed in with the same store account you bought it with.
Can I get a refund?
Refunds are handled by Apple and Google, not by us; we never see your payment. On iPhone, use reportaproblem.apple.com; on Android, use your order history in the Play Store. If you’re stuck, email us and we’ll point you to the right place.
What’s the difference between Free and Premium?
Free includes up to five active rituals with core tracking, reminders, and streaks. Premium removes the ritual limit and adds full backup export and import. It is available as a one-time Lifetime purchase, a yearly plan, or a monthly plan. You can use Ritua free for as long as you like.
Privacy
Is my data really private?
Yes. Your rituals, notes, and history stay on your device; we can’t see them. Ritua has no account or cloud sync. Optional anonymous usage statistics never include habit content. See how your data works, or read the full Privacy Policy.
Do you collect any analytics?
Ritua can collect a small set of anonymous product events to improve onboarding and purchases. It never includes ritual names, notes, history, or reminders, and you can switch it off in Settings → General → Privacy. We do not use ads, behavioural tracking, or session replay.
Getting started
What is a "ritual"?
It’s simply Ritua’s word for a habit: a small daily practice you want to keep. Create one in a tap and check in each day.
My reminders aren’t showing up.
Reminders are local notifications sent by your phone. Check that notifications are allowed for Ritua in your device’s system settings, and that the ritual actually has a reminder time set in Ritua.
Which platforms is Ritua on?
iOS and Android. Your data stays on whichever device you use it on.
Still stuck? Write to support@getritua.com and we’ll help you sort it out.